Zoya 7's Terms and Conditions — Complete Guide

01 General Terms & Conditions

Welcome to the Zoya 7 platform. These Terms and Conditions ("Terms") form a legally binding agreement between Zoya 7 and its users. By accessing the zoya7.org website or mobile app, you are considered to have read and fully accepted these Terms.

All users are required to comply with Zoya 7's Terms and Conditions. If you disagree with any part of these Terms, please refrain from using the platform. Zoya 7 reserves the right to update these Terms at any time.

These Terms apply in both Bengali and English. In the event of any conflict, the English version shall prevail. Zoya 7 is a gaming platform built specifically for users in Bangladesh, and compliance with these Terms and Conditions is required to use its services.

02 Account Registration & Eligibility

To open an account with Zoya 7, the following conditions must be met:

• You must be 18 years of age or older. Account registration by minors is strictly prohibited.
• Each person may only hold one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• You are required to provide accurate and truthful information at the time of registration. Providing false information will result in account closure.
• A copy of your national ID or passport may be required for account verification.
• Your mobile number must be active and registered in your own name.

Zoya 7 reserves the right to decline any account application for any reason. Additional identity verification documents may be requested when necessary. Users are solely responsible for the security of their own accounts.

03 Deposit & Withdrawal Policy

All terms and conditions related to financial transactions on Zoya 7 are detailed below:

Deposit Terms

• Minimum deposit: BDT 100. Maximum deposit limits vary depending on your account tier and verification status.
• Deposits must be made from a payment method registered in your own name. Using another person's account is prohibited.
• Deposits are generally instant. If there is a delay, please contact support within 24 hours.
• Deposits cannot be reversed once made and can only be accessed through a withdrawal.

Withdrawal Terms

• Minimum withdrawal: BDT 300.
• Withdrawal requests are typically processed within 3 to 7 minutes.
• KYC (Know Your Customer) verification must be completed before making a withdrawal.
• Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn.
• Zoya 7 may temporarily hold withdrawals in the event of suspicious transactions.

04 Bonus & Promotion Terms

Zoya 7 offers a variety of bonuses and promotional offers. To take advantage of these bonuses, certain conditions must be met in accordance with our Terms and Conditions.

• Welcome Bonus: Applicable on your first deposit. The bonus amount becomes withdrawable only after the specified wagering multiplier has been met.
• Daily Cashback: Calculated based on your net daily losses. Cashback bonuses cannot be withdrawn directly and must be used for gameplay.
• Referral Bonus: Refer a friend and both of you will receive a bonus. The referred person must register using their own verified details.
• Free Spins: Applicable to selected slot games. Winnings from free spins are subject to wagering requirements.

Zoya 7 reserves the right to modify, cancel, or discontinue any promotional offer at any time. To stay updated on current promotions, Promotions Page Check back regularly.

05 Prohibited Activities

Any activity that violates Zoya 7's Terms and Conditions is strictly prohibited. The following actions will result in permanent account closure:

• Creating or operating multiple accounts
• Opening an account or making transactions using another person's identity
• Exploiting the bonus system for unfair gain (bonus abuse)
• Hacking the gaming system, using bots, or using any form of automation software
• Depositing funds from money laundering or illegal sources onto the platform
• Harassing or defrauding other users
• Intentionally exploiting platform vulnerabilities or bugs

06 Gaming Rules

The following rules apply when playing games on Zoya 7. These Terms and Conditions cover all game categories — including slots, Live Casino, and betting.

• Game Results: All game outcomes are determined by an RNG (Random Number Generator). Results cannot be manipulated.
• Betting Limits: Each game has its own minimum and maximum betting limits. Bets outside these limits will not be accepted.
• Technical Issues: If a game is cancelled due to a server outage or disconnection, the bet will be refunded.
• Live Betting: Once a bet is confirmed in Live Betting, it cannot be changed.
• Sports Betting: If a match is abandoned or postponed, bet outcomes will be determined in accordance with the applicable rules.

Any objection to a game result must be reported to support within 24 hours. Claims submitted after this period will not be accepted.

07 Privacy & Data Protection

Zoya 7 takes the protection of your personal information very seriously. Details provided at registration are used solely for account management and service improvement.

• Your personal information is never sold or transferred to third parties.
• All data is secured through SSL encryption.
• Information may be shared with legal authorities or regulatory bodies when required by law or upon their request.
• Even after account closure, data may be retained for up to 5 years to meet legal requirements.

To learn more, visit our Privacy Policy View page. For any questions about your data, please contact our support team.

08 Account Suspension & Closure

Zoya 7 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Violation of Terms and Conditions
• Registering with false or incomplete information
• If KYC verification is not completed or the required documents are not submitted
• In Case of Suspicious or Unusual Transactions
• If your account remains inactive for an extended period (over 12 months),
• When the user requests account closure themselves

If an active balance exists at the time of closure and no rule violation is involved, a withdrawal will be permitted once the verification process is complete. If the account is closed due to a rule violation, the balance may be forfeited.

09 Responsible Gaming

Zoya 7 believes gaming is for entertainment, not a source of income. That is why responsible gaming is a core part of our Terms and Conditions.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Cooldown Period: You can take a break from gaming for a set period of time.
• Self-Exclusion: You can suspend your gaming activity for anywhere from 6 months up to permanently.
• Reality Check: You will receive session reminders at set intervals during gameplay.

If you feel that gaming is having a negative impact on your life, seek help immediately. Zoya 7's support team is available around the clock to assist you.

10 Changes to Terms & Conditions

Zoya 7 reserves the right to update these Terms and Conditions, in part or in full, at any time. Any changes will be posted on the website, and you will be notified upon login.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• For major changes, at least 7 days' notice will be given in advance.
• If you do not agree to the updated terms, you may request to close your account.

11 Dispute Resolution

Any dispute between Zoya 7 and a user will first be addressed through our support channels. The dispute resolution process is outlined below:

1. Submit a complaint via live chat or email.
2. The support team will provide an initial response within 48 hours.
3. For complex matters, a detailed resolution will be provided within 7 business days.
4. If no resolution is reached between the parties, third-party mediation will be available.

Zoya 7's decision shall be considered final in resolving all disputes; however, users always retain the right to file a complaint with the relevant regulatory authority.